General Terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Ongoing transaction: a distance contract concerning a series of products and/or services, where the obligation to deliver and/or receive is spread over time;

  • Durable data carrier: any means that enables the consumer or entrepreneur to store information directed personally to them, in a way that allows future consultation and unchanged reproduction of the stored information;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, whereby only one or more techniques for distance communication are used until the conclusion of the agreement;

  • Technique for distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time;

  • General Terms and Conditions: these present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

RISEN-ONLINE
Ardennen 4, 3831EX LEUSDEN
Email: info@risen-online.com
Chamber of Commerce (KvK) number: 95085211
VAT Identification Number: NL002185992B73

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before a distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the distance contract is concluded that the terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these terms and conditions may, contrary to the previous paragraph, be made available to the consumer electronically, in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent free of charge at the consumer's request.

If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.

If one or more provisions in these terms are at any time wholly or partially invalid or nullified, the agreement and these terms will remain in force and the relevant provision will be replaced by mutual agreement, in a manner that approximates the original as closely as possible.

Situations not covered by these terms should be judged in the spirit of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of these terms should be explained in the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity or is subject to conditions, this will be clearly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change or amend the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow a proper assessment by the consumer. If the entrepreneur uses images, they are a true representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot lead to compensation or the dissolution of the agreement.

Images of products are a true representation of the offered products. However, the entrepreneur cannot guarantee that the colors shown correspond exactly to the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to accepting the offer, especially:

  • the price including taxes;

  • any delivery costs;

  • the method of concluding the agreement and which actions are required;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and execution of the agreement;

  • the term for accepting the offer, or the period within which the entrepreneur guarantees the price;

  • the rate for distance communication if it differs from the standard base rate;

  • whether the agreement will be archived and, if so, how it can be consulted by the consumer;

  • how the consumer can check and, if necessary, correct their provided information;

  • the available languages for the agreement (besides Dutch);

  • how the consumer can access relevant codes of conduct electronically;

  • the minimum duration of the distance contract if it is a long-term transaction.